For the last couple of years the ICANN community and board have set staff a strategic priority of excelling in core operations.
In the current draft strategic plan for 2010-2013 the emphasis has focused on the IANA Department, with a headline priority of excelling “in IANA and other core operations”. At the same time, ICANN staff has been working hard on making sure that the IANA functions are delivered to an increasingly high standard.
In 2009 ICANN started working on introducing a framework for ensuring systematic improvements to the way they deliver the IANA functions. They want to make sure that they don’t just get better at what they do: they want to systematically review what they are doing, identify the strengths and areas for improvements, identify a schedule for introducing improvements and then review how successful the improvements projects have been.
For more details check out www.icann.com